Refund policy
A plain summary of how refunds work.
Last updated: 3 October 2026.
The full terms are in our Terms of sale, which prevail if anything here reads differently.
Who issues the refund
Paddle.com is the Merchant of Record for all our online orders. It collects the payment and issues refunds for online payments, to the original payment method.
Cancelling
You may cancel at any time from your workspace ("Subscription"), at no cost and without giving a reason.
Cancellation takes effect at the end of the period already paid for: you keep access until then, and nothing is charged afterwards. A month or a year that has already started is not refunded pro rata.
Right of withdrawal for EU consumers
If you subscribe as a consumer and live in the European Union, you have fourteen days from subscribing to withdraw without having to give a reason.
Performance of the service begins immediately after subscribing, at your request. You may still withdraw during that period: we then refund the amount paid, less, where applicable, the part corresponding to the service actually supplied up to your request.
When the mistake is ours
A double charge, a wrong amount, a plan billed but not delivered: write to us and we put it right, without you having to insist.
AI credits
Extra credits can be bought separately. They are not refundable once spent, and remain usable for as long as the subscription is active.
How to ask
Write to contact@liteailabs.com, or reply to the receipt Paddle sent you. No particular form of words is required.
During the beta
Nothing is charged during the beta, so there is nothing to refund.